College of Natural Resources, UC Berkeley

Web and IT Support at CNR

Getting Support

Campus Shared Services

Three methods for opening a ticket with CSS:

  1. Send email to , this Stands for "Information Technology Campus Shared Services Help" at berkeley.edu.

  2. Go to website on Blu, and submit through web portal.

    The CSS Information Technology team is the first stop to help you with issues with your campus issued laptop, desktop computer, cellular phone, tablet, and printers. CSS IT also provides services to help you procure and provision new campus issued technology including computers, phones and printers. The team is also here to help with application support of BearBuy, CalPlanning, CalTime, Cal Answers, bCal, bMail, bDrive, Box.net, BFS/Bairs, Adobe and MS Office.

  3. For IT service requests: submit a ticket or call us at:
    (510) 664-9000, select 1.

    Alternatively, email us at: . For IT service concerns, contact Jerry Yerardi, CSS IT Director at or, call (510) 664-9259

CNR Computing | Security and Compliance

College administration is committed to providing IT/web support functions within a secure computing environment. IT staff are required to act in accordance with university guidelines to secure the campus community computing environment. You are expected to comply fully with any recommendation or action we may take in order to mitigate security risks.

CNR Web/Campus Shared Services IT Staff

42 Giannini Hall (basement, north side)
Office Hours: Monday-Friday, 8:00 am - 6:00 pm
Staff Directory
Printable Information and Reference Sheet

About CNR Web/IT

The CNR Web/IT staff members are committed to fast, reliable, friendly support for workstation and web issues for the CNR community.

Web or IT?

Web support covers design and maintenance of publicly available websites – anything you can access with your internet browser (Internet Explorer, Safari, or Mozilla are the most common browsers). Websites are folders that live on a server. A server is a computer that is never turned off. Some folders on the server are configured to be available to anyone who wants to see their contents, which are documents created especially to be viewed with a browser. All websites are just a series of related documents marked up with special tags that allow them to link to each other and display in the browser as “webpages.” Common web documents include HTML, PHP, and ASP. Other documents can be hosted on a website, such as a PDF.

IT support covers all other issues of computing, everything from making sure all your hardware works to configuring the software on your computer to work correctly. Hardware means any physical piece of equipment: computer, monitor, speakers, printers, external hard drives, or anything else you plug into the computer. Software is a set of instructions that tell the computer what to do. Microsoft Word, Mozilla Firefox, and CalAgenda are examples of software programs.

Staff Directory

Campus Shared Services (CSS) - Information Technology
(510) 664-9000,

Gary Casterline, Computer Resource Manager
42 Giannini # 3100, 642-5583,

Joe Bunik, Web Manager
33 Giannini # 3100, 642-0975,

Email

CNR does not support email services. All faculty, staff, and graduate students are requested to sign up for an email account with CalMail, and acquire an @berkeley.edu address.

CNR IT staff can help you configure your computer's software to work with your CalMail account. Please submit a help ticket to for assistance.

Email Lists

CNR IT staff administers a large number of email lists for faculty, staff, and students. Please see Email Lists for an explanation of the structure.

CNR IT staff populates these lists with guidance from departmental MSOs. If you are missing from a list, please submit a help ticket to for assistance./p>